Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. As a company based in the European Union (EU), we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Who We Are
MTSC ApS, located in Denmark, is the data controller responsible for your personal data. You can reach us via the contact page for any privacy-related inquiries.
Information We Collect
We collect various types of information to provide and improve our services, as described below:
1. Information You Provide to Us
- Personal details such as your name, email address, phone number, and postal address when you register for our services or contact us.
- Account credentials, including usernames and encrypted passwords.
- Communications with us, such as customer support inquiries, feedback, or survey responses.
2. Information We Collect Automatically
- Usage data, including your IP address, browser type, operating system, device identifiers, and pages visited on our website.
- Cookies, web beacons, and similar tracking technologies to improve functionality and analyze usage patterns.
- Transaction details, such as payment information (processed securely via third-party providers) and service usage history.
3. Information from Third Parties
- Data from CRM systems, analytics providers, or other integrations we use to manage our services.
- Social media profile information if you link your accounts or interact with us via social platforms.
Legal Basis for Processing Your Information
Under GDPR, we process your personal data based on the following lawful grounds:
- Consent: Where you have given explicit consent, such as for marketing communications.
- Contract: To fulfill our obligations when you sign up for our services.
- Legitimate Interests: To improve our services, analyze usage, or ensure security, provided your rights are not overridden.
- Legal Obligation: To comply with applicable laws or regulations.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and enhance our website and services.
- To personalize your experience and tailor content to your preferences.
- To process transactions and manage your account.
- To communicate with you about updates, offers, promotions, or customer support matters.
- To analyze trends, monitor performance, and improve our offerings.
- To detect, prevent, and address fraud, security issues, or illegal activities.
- To comply with legal obligations and protect our rights or those of others.
Disclosure of Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may disclose it in these cases:
- Service Providers: Trusted partners who assist us in operating our website, processing payments, or providing analytics, under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, with appropriate safeguards in place.
- With Your Consent: Where you explicitly agree to data sharing.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, account data is kept while your account is active and for a reasonable period thereafter as required by law or for legitimate interests. You may request deletion of your data as outlined in "Your Rights" below.
Data Security
We implement reasonable technical and organizational measures—such as encryption, access controls, and secure servers—to protect your personal data against unauthorized access, loss, alteration, or disclosure. Despite these efforts, no system is entirely immune to risks, and we strive to respond promptly to any security incidents.
International Data Transfers
If we transfer your data outside the EU/EEA (e.g., to service providers), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to maintain GDPR-compliant protection levels.
Your GDPR Rights
As an EU resident, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data ("right to be forgotten") under certain conditions.
- Right to Restrict Processing: Limit how we use your data in specific cases.
- Right to Data Portability: Receive your data in a structured, machine-readable format for transfer to another controller.
- Right to Object: Oppose processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Revoke consent at any time where processing relies on it, without affecting prior lawfulness.
- Right to Complain: Lodge a complaint with your local data protection authority if you believe your rights have been violated.
To exercise these rights, contact us at our contact page. We will respond within one month, extendable by two months for complex requests, as per GDPR.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, analyze traffic, and deliver personalized content. You can accept, reject, or manage cookie preferences via our cookie banner or browser settings. For more details, see our Cookie Policy.
Third-Party Links
Our website may include links to external sites not operated by us. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal data.
Children’s Privacy
Our services are not directed to individuals under 18. If we learn that we have collected personal data from a child under 16 without parental consent, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with a revised "Effective Date." We encourage periodic review, and significant changes will be communicated directly where required by law.
Contact Us
For questions, concerns, or to exercise your rights, please contact us at the contact section